Refund & Cancellation Policy

Atrium Media Group

Nicholas Bello Pereira, d/b/a Atrium Media Group (“AMG”) reserves production capacity and may assign professionals specifically for each appointment. The following policy applies to cancellations, rescheduling requests, access failures, and refunds.

1. Cancellations or Rescheduling More Than 24 Hours Before the Appointment The Client may cancel or request rescheduling more than twenty-four (24) hours before the scheduled start time without a cancellation fee. Eligible refunds will be returned through the original payment method, less any non-refundable third-party costs specifically incurred for the project, where permitted by law.

2. Cancellations or Rescheduling Between 4 and 24 Hours Before the Appointment For cancellations or rescheduling requests made at least four (4) hours but no more than twenty-four (24) hours before the scheduled start time, AMG may charge up to fifty percent (50%) of the total scheduled service price.

3. Cancellations or Rescheduling Less Than 4 Hours Before the Appointment Cancellations or rescheduling requests made less than four (4) hours before the scheduled start time are subject to a charge of one hundred percent (100%) of the total scheduled service price.

4. No-Shows, Dispatched Professionals, and Access Failures A charge of 100% of the total scheduled service price also applies when: (a) the Client fails to appear when the Client’s presence is necessary; (b) the Client cancels or requests rescheduling after the assigned professional has already been dispatched or is traveling to the property; (c) the assigned professional cannot access the property; (d) codes, keys, or access instructions are incorrect or unavailable; (e) the local contact responsible for providing access is unavailable; (f) valid authorization to enter has not been provided; (g) the property is not reasonably ready for the services because of circumstances attributable to the Client; or (h) animals, occupants, unsafe conditions, or other circumstances within the Client’s responsibility prevent reasonable performance.

5. Calculation of Notice Periods All notice periods under this policy are measured from the originally confirmed service start time.

6. Weather, Drone Restrictions, and Safety When weather, airspace restrictions, regulatory requirements, safety concerns, or other circumstances make performance unsuitable or unsafe, AMG may reschedule the affected service without a rescheduling fee.

7. Services Already Performed After substantial performance of photography, video, or other services, payments are generally non-refundable except where required by law or where there has been a material failure to provide the contracted service. When reasonably practicable, AMG will have an opportunity to correct the issue before a refund is granted.

8. Digital Content Already Delivered Delivery of completed digital content constitutes substantial performance of the corresponding portion of the service. The Client’s decision not to use delivered content does not, by itself, create a right to a refund.

9. Refund Requests Refund requests must be submitted to: info@atriummediagroup.com The request should include the Client’s name, the property address, the booking or order number if available, and the reason for the request. Approved refunds will be processed through the original payment method whenever reasonably possible.